Privacy Policy

ARTICLE 1 – PREAMBLE

 

In order to respect your privacy, we attach particular importance to the confidentiality of personal data transmitted to us.

 

In a spirit of transparency, we have put in place a privacy policy (hereinafter referred to as "Policy") that reflects the nature of the personal data collected, the manner in which it is used and protected, and the rights of users with respect to such data.

 

For more information, please contact our customer service at: contact@plantandstories.com.



ARTICLE 2 – COLLECTED PERSONAL DATA

 

  1. Nature of data collected and processed and method of collection

 

We collect your personal data ourselves

 

We collect personal data directly from you, especially when you do the following:

 

  • Ordering and registration on our website

 

When you make a purchase or create an account on our website https://plantandstories.com/en/ (hereinafter referred to as the "Site"), we collect your personal information necessary for the management of your order and the delivery of your parcel such as your surname and first name, your e-mail address, your postal address and your telephone number.

We do not collect any bank data. Banking information is processed and stored securely by our payment service providers Stripe and Paypal.

 

  • Subscription to the newsletter

 

If you have decided to follow the Plant and Stories adventure by email, we will use your email address to send you all the latest news and make you discover new products. If you no longer wish to receive these newsletters, you can unsubscribe at any time by clicking on the unsubscribe link at the bottom of the emails or by contacting us at the address contact@plantandstories.com. Once it's done, we'll update your profile to ensure you don't receive newsletters anymore.

Our emailing software is French and complies with the General Data Protection Regulation (GDPR). It may have to process some of this data but only on our behalf, in accordance with our instructions and with an absolute obligation of confidentiality.

 

  • Measures hearing

 

We use Google Analytics' services to measure traffic, better understand the activity on the Site by identifying the sections and pages you are viewing, and improve its performance in order to facilitate your online browsing and experience. As such, Google Analytics uses "cookies": these are small text files stored by a website on your computer or mobile phone to collect data about your browsing on this site

You can configure your browser settings to restrict or block cookies from the Site (or any other website)

We invite you to consult https://www.allaboutcookies.org/ for general information about cookies and how to set cookie settings in various browsers.

Please note that restricting cookies may affect the functionality of the Site.

 

  • Participation in competition games, surveys or satisfaction surveys

 

When you participate in a contest game, the information you publish within this framework or otherwise transmit to us, the content you submit to us for the contest game as well as any personal data that may be included in this content will be recorded by us in order to complete the contest game, to answer any questions you may have about the contest game, to inform you in case of winning and, in this case, to deliver your prize.

When participating in a survey or satisfaction survey, we may ask you for various information (age, sex, personal opinions, etc.). You can refuse to answer any question and withdraw from the survey at any time.

 

  • Contact via different channels (contact form, postal or telephone) or via our social networks

 

  1. Retention of information

 

We keep your personal data for the entire life of your account.

From three years of inactivity on your account, we will remove your account and personal information

Your information is also kept for legal or regulatory obligations, settling disputes, preventing fraud and abuse or applying our terms and conditions.

Audience measurement, targeted advertising and social media sharing cookies are stored on your computers for 13 months.

 

  1. Data hosting

 

Plant and Stories is hosted by o2switch, headquartered at the following address:

222-224 Boulevard Gustave Flaubert, 63000 CLERMONT-FERRAND.

The host can be contacted at the following telephone number: 04 44 44 60 40.

 

  1. Transmission of data to third parties

 

We do not sell your personal data to third parties.

In order to provide you with the best possible service, we send your data to the service providers who support our business and who are called upon to do the following:

  • data hosting,

  • secure payment on the Site,

  • combating fraud,

  • carrying out technical maintenance and development operations of the Site.

 

These providers may have to process some of these data but only on behalf of and as directed by the company Laura's garden (these are subcontractors)

 

We do not transmit personal data outside of the'European Union.

 

  1. Protection of your personal data

 

We protect 100% of our customers' confidential data as well as our visitors' data.

To secure access to your personal data, we have adopted physical, electronic and administrative security measures including:'use of extended firewalls and passwords.



ARTICLE 3 – RIGHTS OF THE USER

 

In accordance with the rules applicable to personal data, you have the following rights:

 

  • the right of access to your personal data ;

  • the right to correct your personal data ;

  • the right to delete personal data ;

  • the right to oppose the processing of your data ;

  • the right to portability of your personal data ;

  • the right to determine the fate of your data after death.

 

You can exercise these rights by contacting us at 8 rue Elisa Lemonnier, 75012 Paris or by email at contact@plantandstories.com.

 

However, you may at any time exercise your right to access and correct your personal data from your account on our Site.

 

All applications must be accompanied by identification and must indicate the address at which we can contact you. A reply will be sent within one month of receipt of the request. However, we reserve the possibility of failing to comply with manifestly unfounded requests

 

In the event that you do not get a response and wish to challenge this decision, or if you think that it is in breach of the'one of the rights listed above, you can file a declaration with CNIL on the site https://www.cnil.fr or refer to any competent judge.



ARTICLE 4 – THIRD SITES/LINKS

 

Our Site may contain hyperlinks to'other websites that are not operated or controlled by Laura's Garden. Please note that this Policy s'applies only to the personal data we collect on this Site. Therefore, we will not be held responsible for the personal data that third parties can collect, save and use on their own website. We draw your attention to the fact that third party privacy practices may differ from those outlined in this Policy. Thus, we recommend that you carefully read the privacy policy of each website you visit.



ARTICLE 5 – CONSENT

 

By using our Site, you agree to the terms of this Policy and consent to our collection and processing of your personal data in accordance with this Policy

 

Our Privacy Policy applies to the Site and all personal data you provide directly or indirectly. In case of disagreement with the terms of the Policy, we invite you not to use our Site.



ARTICLE 6 – CONSENT AGE

 

Our website Plant and Stories is for adults or minors who have the permission of their legal representative to place an order on the Site

We do not knowingly collect or process personal data relating to minors



ARTICLE 7 – AMENDMENTS TO THIS CONFIDENTIALITY POLICY

 

The Policy is likely to be updated at any time by us to ensure compliance with existing law and these amendments will take effect immediately. Therefore, we invite you to visit her regularly to see the latest changes that will be made to her.



ARTICLE 8 – APPLICABLE LAW

This Policy is governed by French law and subject to the jurisdiction of the courts of the registered office of the company Laura's garden, subject to a specific attribution of jurisdiction arising from a particular law or regulation.

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